TotalAgility provides an essential link between an organisation’s systems of engagement and systems of record to help increase responsiveness to customers, improve service levels and gain competitive advantage in order to better manage and grow businesses while greatly reducing operating costs.
TotalAgility combines information capture, business process management (BPM), dynamic case management, collaboration, mobility and analytics to solve the First Mile challenges of effectively processing real-time, information-rich customer and supplier interactions.
TotalAgility provides the essential connection between your systems of engagement and systems of record. Information collected from customers and suppliers, third party services, and internal systems can be work-flowed through the solution as an automatic and accurate "straight-through process". This information can be presented to knowledge workers in an integrated way to streamline human decision-making.
TotalAgility leverages Kofax Mobile Capture to empower organisations to engage customers on their mobile devices for sales and service with content that is unique to them—for both information capture as well as for process status, confirmations, approvals, exception resolutions, obtaining trailing documents, and changes requiring their attention.
Kofax Insight combines process monitoring and analysis with visualisations, analytics and data integration to deliver complete end-to-end process visibility providing organisations with the ability to analyse the effectiveness of their business processes. Including a pre-packaged bundle of metrics, dashboards and reports, the solution also allows organisations the ability to create new reports and dashboards based on a library of best practices metrics, and features pre-built content for capture-based processes.
TotalAgility offers a variety of pre-built connector and web services which allow customers to accelerate the implementation of their solution and to leverage and extend their existing software assets. It also leverages the power of Kofax Kapow to flexibly access web and digital data sources through the use of Robotic Process Automation (RPA).
TotalAgility leverages Kofax SignDoc to remove the need for “wet signatures” – the last barrier between hybrid paper/digital and fully digital processes.
TotalAgility increases the efficiency and responsiveness of information-intensive business processes. It combines multichannel information capture, process management, case management, collaboration, mobility and analytics into a unified platform—eliminating the need to integrate disparate products. The result is lower total cost of ownership and faster return on investment, while avoiding the need to modify existing systems of record. With TotalAgility, organisations respond faster to customers, increase employee productivity for more agile, flexible and competitive environments.
By exposing previously unattainable insights, organisations can proactively impact their operational efficiency and mitigate the risks of non-compliant operational processes.
Kofax Analytics for TotalAgility provides the ability to gain clear and immediate insight required to optimise business processes. The solution allows organisations to create new reports and dashboards based on a library of best practices metrics – and features pre-built content for capture-based processes. It includes a pre-packaged bundle of metrics, dashboards and reports.
Using this additional power, businesses have access to a full breadth of business intelligence for all of their Kofax TotalAgility project data.
Organisations get a unified view of their entire operation, while also delivering the ability to quickly drill into the details of individual tasks managed by their TotalAgility environment.
Through a variety of interactions with dashboard components, users are able to quickly drill into, filter and otherwise investigate operational data to discover important operating conditions and diagnose root causes.
By providing access to operational metrics and analyses in near real-time, organisations can use the most up-to-date information in their decision-making processes.
The solution empowers non-technical users to create and share dashboards tailored to their unique operational requirements. This ensures that each user can always have access to the best analysis for their particular purpose.