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LEADERS IN BUSINESS PROCESS AUTOMATION   |  +61 2 8228 6600

Support Details

Monday to Friday
8:30am to 5:30pm (AEST) excluding public holidays

Phone: +61 2 8228 6600

Or email us: support@xcellerateit.com

To avoid Kofax solution downtime, contact Xcellerate IT prior to implementing any IT changes to your ERP, Infrastructure, Operating System, Kofax Databases, Windows Security Patches etc.

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Once the application support incident is reported and a ticket is created, the Professional Services Team diagnoses the severity of the problem and moves through a defined resolution process:

  • Acknowledge the receipt of the ticket and gather details to troubleshoot the issue
  • Helpdesk will work towards providing a satisfactory resolution
  • Helpdesk will escalate to Level 2 when unable to resolve
  • Timely updates are provided to customers
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Cases that are raised and are within the Scope of Application Support are under constant review by our dedicated team of Kofax consultants. This ensures optimum productivity and quality standards are met for timely resolution.

Cases that fall out of the scope of application support will require further discussion.


Get in touch with one of our Business Process Specialists who will work with you to clearly understand your requirements and identify a solution tailored to your business needs.

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