All support issues will be under constant review by the most suitable Solution Engineer, ensuring optimum productivity and quality assurance standards are met.
Xcellerate IT’s Support Services cover the troubleshooting of all issues and malfunctions of the system as installed by Xcellerate IT and accepted by the customer. All other enquiries have to be addressed using a Change Request procedure, including:
- Requests to implement new functionality
- Requests for training or assistance for the regular use or administration of the system
- Requests for troubleshooting after a voluntary modification has been carried out by the customer on the system