Implementation and Installation

At Xcellerate IT we firmly believe that the most important thing for a customer, when looking for a technology partner of choice, is to ensure the vendor has quality Technical Consultants who take the time to understand their business requirements to enable them to design, build and implement a solution to meet and exceed them.  

Our team of Consultants lead the way to ensure our customers get the results they are looking for when implementing new technology into their organisation. This only happens when experienced and quality Consultants are used - Xcellerate IT has those. 


Each of our Consultants has years of experience in the digital transformation and process automation industry and is certified by Tungsten. If required, they also have access to the engineers and developers of Tungsten software and support for advice on more complex integration.

In addition to this expertise, our Consultants have extensive knowledge of best practice principles such as automation of business processes. Not only have we managed the implementation of many enterprise-wide Tungsten systems, we have also completed many projects extending the capabilities of Tungsten to meet specific customer needs for advanced capture and workflow automation solutions.


All of our clients have a unique set of needs and requirements, which require a distinctive and personalised solution. Our team of consultants have over 30 years of combined experience in designing and deploying business automation solutions to make this a reality.

Xcellerate IT offers Consulting services for system audits and needs analysis, product enhancement, software upgrades and a review and assessment of your existing solution. The Xcellerate IT assessment consists of a detailed review of business operations and delivers a set of recommendations. The system assessment highlights areas that may be non-compliant or operating in a manner that is inconsistent with your operational strategy. Clients taking advantage of this service can expect to receive the following benefits:



To ensure that your system is operating at its optimum efficiency. 


Suggested areas of the business where the largest impact on efficiency can be realised, including a report on the current operation of your system including recommendations for improvements.


Identification of additional technologies that can further leverage your document capture investment.


Analysis and recommendations of document capture processes to increase throughput.

Project Methodology

Our Project Management Approach is flexible enough to cover projects of any size but is fully utilised for large-scale, enterprise-wide projects. To ensure success, the approach relies on specific phases in a project’s implementation.

This is based on best practices as detailed by the Project Management Institute (www.pmi.org) and has been proven to be effective in delivering projects on schedule, with less risk. A graphic representation is shown at right:below:


Each major phase has specific defined tasks and resulting deliverables, which are reviewed with your project manager or project team. For example, the Operational Assessment task in the Initiate Phase defines the project’s scope and is completed with the cooperation of key user management.

The final document produced is a Customer Solution Description (CSD), specific to exactly what and how the system will look like and operate. If tasks can be combined to shorten the timeline, this is determined during this phase. This document is approved by user management and completes the Initiate Phase.

The overriding goals of this approach are to deliver a successful project, which accomplishes your defined needs and adheres to the project schedule and budget.


Get in touch with one of our Business Process Specialists who will work with you to clearly understand your requirements and identify a solution tailored to your business needs.