Every day, organizations receive high volumes of various types of documents from different channels that launch or continue internal business processes. Reviewing and interpreting these documents, entering data from them, and forwarding them on to others for further processing consumes company time and resources, which increases operating costs and negatively impacts customer and supplier responsiveness.
A digital mailroom powered by enterprise-level capture and business process management (BPM) technology solves these problems by converting incoming documents—whether originating from mail, fax, email, multi-function peripherals (MFPs), web portals, or mobile devices and tablets—into structured electronic information that feeds multiple business processes and systems across the enterprise.
In almost every organization there are accounting, human resources, purchasing, contract management and customer service processes. In addition, there are vertical market-specific processes, such as insurance claims processing, mortgage processing, electronic health records management, new bank account opening, case management in government, and so on. Business process management (BPM) and dynamic case management (DCM) are used to orchestrate and automate the complex sequence of steps required to complete these processes, and these processes frequently require the capture of incoming business documents as part of the process.
Capture Enabled BPM™ solutions capture and streamlines the flow of business critical information throughout an organization in a more accurate, timely and cost effective manner. This white paper overviews how Capture Enabled BPM can transform traditional incoming document reception and processing into an efficient ”digital mailroom” that helps organizations reduce costs, drive process efficiency, and improve customer service and market competitiveness to better grow their businesses.