Based on the first-of-its-kind formal survey of 302 senior executives around the world, “Forbes Insights Presents: The 2019 Kofax Intelligent Automation Benchmark Study” establishes benchmarks and best practices for companies looking to drive efficiencies and productivity gains through investments in Intelligent Automation.

Teams of bots or ”digital workers,” created via Robotic Process Automation, have become the new digital workforce, capable of acquiring data in myriad forms from anywhere, using it to make decisions, triggering actions by other bots, and learning from humans to improve over time. More than robots, they’re “co-bots”: digital collaborators that free humans from manual, repetitive tasks and let them perform more valuable work.

Intelligent Automation platforms enable enterprises to build bots that automate critical business processes that are menial, redundant and boring for human workers. Beyond that, Intelligent Automation also enables enterprises to realize the value and ROI that RPA promises by aggregating the complementary technologies RPA requires to manage bot teams and scale them to the enterprise. As a result, Intelligent Automation is helping organizations work like tomorrow, delivering a better customer experience and a better employee experience by helping workers shift from being data gatherers to data users.

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